S T R A T E G I C . S E T T L E M E N T .
T R A N S F O R M A T I ON
619-917-3256 | daunkst@cox.net | Las Vegas, NV
EXPERTISE: Passionate transformational change leader, building & inspiring high performing teams across highly matrixed environments, while delivering sustainable results in the areas Operations, Systems and Systems Architecture, and Finance. Proven ability in the execution of process excellence techniques to enhance capacity, increase quality, and drive bottom line growth.
Competencies: Building Global High-Performance Teams Strategic Planning and Execution Building, Launching and Maintaining Automated Escrow Services to Scale Regulatory Excellence Sustainability Quality Assurance Operational Excellence Decision Science
NORTH AMERICAN TITLE COMPANY 1996-2020
As one of the largest real estate settlement services in the US, consisting of both agent and underwriter operations, North American Title and Escrow assists lenders, real estate agents, builders and commercial investors with every type of real estate transaction.
Vice President, Global Production Services 2019-2020
· Transformation & leadership of the National Escrow Services Organization to include: 7 Production Centers, 11 Vendor Service Partners, and 9 Direct Reports
· Drives productivity and growth resulting in enhanced operational efficiencies, meeting and exceeding strategic targets as a unified national platform
· Leadership of Centralized Operations, Title Commitment, and Policy Production, Facilities, Compliance, Vendor Development & Management, and Lender Vetting
· Integrated business strategy, product knowledge, project and program management to achieve:
o Creation and stand-up of national escrow platform within a 6-month window
o Consolidation of Production and tasking systems
o 65% of the total national volume of business was supported by the platform at the end of month 6, exceeding goal by 30%, completing more than forty-thousand transactions
o Consolidated national document and tasking naming conventions
o Achieved an increase in closings per associate per day from 8 to 25, resulting in a 65% reduction in production costs
Vice President, Western Region ALTA Compliance and Best Practices Officer 2015-2019
· End to end leadership of business transformation activities related to the passage of TRID
· Responsible for establishing Vendor Vetting tools, practices, and training strategy
· Responsible for leading the process of Settlement System Architecture design and Workflow Automation
· Delivered strategy and program, later adopted nationwide, creating compliant third-party system integrations
· Program Manager for the digital transformation of consumer document management into a complaint, web-based consolidated system with signatures and multiple levels of security, representing the fifth software platform conversion successfully completed during tenure
Vice President, Western Region Controller 2015
· Expanded Role from Regional Controller to entire Western Region Controller.
· Lead strategic planning, delivery productivity, simplification & quality assurance, collaborating cross functionally and utilizing milestone process for the following process areas: Escrow Forms and Practices, Contract Negotiations, Training and Compliance Testing, Process Documentation and Timing Studies
· National Manager for the digitalization of select services to include:
o Creation and Service Selection for Centralized Settlement Processing
o Expanded Centralized Services Model to include Managed Vendor Services
Vice President, Regional Controller 2002
· Promotion and position realignment to report to National CFO
· Promoted to member of the National Executive Team
· Leadership of advanced compliance teams for SOX Compliance
· Delivered production transfers for newly implemented Title Managed Vendor Services, closing all Title Plant Locations, reducing costs by 35% across the board
Regional Controller 2001
· Merged Continental Escrow into North American Title Company becoming one of the largest settlement companies in the nation, as a subsidiary of Lennar Corporation.
· Led transformation of settlement services to align with Lennar Standard Work in cross functional teams including: Financial Analysis, Operations & Budgeting, Hiring Negotiations and Agreements, Workflow Documentation through Service Plans, Service Level Agreements and Intracompany Contracting.
· Select Accomplishments include: Regional Management Team of highest volume and revenue producing Region in the country, and recognition for the Design and implementation of the first fully automated and integrated Refi Commitment System in the company resulting in a 75% reduced cost
Experience Previous to North American Title Company: 1994-2001
Executive Vice President, Continental Escrow (merged with North American)
Real Estate Accountant, Radnor
CURRENT BOARD MEMBERSHIPS
Secretary-Treasurer of the Board of Directors for ACC Courier Company 2019-2020
ACC Courier Board Member 2016-2019
EDUCATION:
Bachelor of Science, Business Administration Bloomsburg University
AWARDS & RECOGNITION
· Excellence in Leadership, System Deployment 2019
· 20th Anniversary Award with North American Title 2015
· Associate of the Year (Multiple Wins) 1996-2010
· Expert Litigation Witness – North American Title and Escrow
“Person Most Knowledgeable” 2018-2020
· Performance for Growth Award
Volume and Production Excellence 2001